and so april rolls around

Mr. Billy Asshat Jr (left) and a few of his good ol' boys, New Bastards Mortgage, Inc.

April 27, 2011

William Asshat Jr.
President New Bastards, Inc.
Address: XXXXX

Re: My Clients:
The Innocents
Address:
XXXXXX
Phoenix, Arizona
Loan #:XXXXX
Your Acct: XXXXX

Dear Mr. Asshat:

Six months ago I wrote to you because New Bastards Inc., (NBI) was wrongfully threatening to foreclose on the Innocent's home. The Innocents began dealing with NBI's threats in July 2010.

I write yet again because, although you eventually delegated this matter to a pleasant and well-meaning representative, your organization has failed to give her authority to conclude this matter.

NBI's accounting errors are recounted at length in my prior correspondence which was accompanied by the Innocents' cancelled checks and other evidence of payment.

In January, I became frustrated with NBI and its failure to resolve the matter and contacted the Ethics Department of the holder of the note, your Principal, Fannie Mae. I furnished Fannie Mae the proof previously submitted to NBI.

It is apparent that Fannie Mae's subsequently made inquiries and those inquiries resulted in progress because, shortly thereafter we reached a tentative resolution of  NBI's failure to credit several payments to the Innocents' account.

NBI's insurance department, generated several issues including a false claim that no casualty insurance was in effect. These were competently resolved by your representative, Ms. Humperdink.

All that remains is execution of a settlement agreement. My records show that I sent a draft agreement to NBI for comment on or about January 24, 2011. NBI has failed to respond, although I followed up in February, March and April.

It appears that NBI simply is unwilling to admit its mistakes and apologize. That violates your Principal's Ethical Rules, which provide:

"At Fannie Mae, we treat our . .. customers fairly, honestly, and in a straightforward manner.
I engage in transparent and open communication inside and outside the company.
I take responsibility, apologize for my mistakes, own the problem, and resolve issues in a timely manner."

During the ten months that have elapsed since NBI's first erroneous Default Notice, the Innocents have lived with the nerve wracking fear of losing their home. Despite my correspondence and your internal assignment of this matter to Ms. Humperdink, your collection department has made several calls to the Innocents within the last two weeks. The collectors claim that their records do not show the Innocents are represented and that the matter has been assigned to Ms. Humperdink. A Settlement Agreement is needed to give my clients closure. It also needed because, without a formal written resolution, the issue can and undoubtedly will, rise again.

If NBI has an objection to language in the agreement please tell me about it. My clients are willing to make reasonable revisions. If not please execute it and return it with an updated reinstatement accounting.

Sincerely,
JG/jg
Cc. Clients